Shipping and Refunds
Shipping
- Orders only fulfill to the continental US only.
- Please note we cannot ship to a PO Box.
- Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
- Who will ship my product?
- Our product is being shipped by a 3rd party partner (AccelPay's retailer network).
- Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS.
- If your order contains both alcohol and merchandise, they will be sent in separate shipments.
Refund Policy
- Can I change my order?
- Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.
- Can I return my order?
- Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.
- Can I cancel my order?
- Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
- Can I get a refund?
- We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.
- What happens if my order arrives damaged?
- If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.
Delivery Standards
- Delivery Attempts: Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.
- Undeliverable Package: If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.
- Recipient Responsibility: The recipient of the undeliverable package will be responsible for paying the following fees:
- If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
- Original shipping cost is non-refundable.
- If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.
- Other fees may apply due to order contents.